{"id":1255,"date":"2026-10-15T21:12:39","date_gmt":"2026-10-15T19:12:39","guid":{"rendered":"https:\/\/kkppnn.shop\/?page_id=1255"},"modified":"2026-10-26T23:41:50","modified_gmt":"2026-10-26T22:41:50","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/kkppnn.shop\/fr\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1255\" class=\"elementor elementor-1255\">\n\t\t\t\t<div class=\"elementor-element elementor-element-920cd07 e-con e-atomic-element e-flexbox-base e-default-div e-68d0818\" data-id=\"920cd07\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"920cd07\">\n    <div class=\"elementor-element elementor-element-b29ba89 e-con e-atomic-element e-flexbox-base e-default-div e-bf41eb2\" data-id=\"b29ba89\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b29ba89\">\n    \t\t\t<h1 data-interaction-id=\"e160f43\" class=\"e-e160f43-8c979f3 e-heading-base e-default-h1\">Preguntas frecuentes<\/h1>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-92b8a49 e-con e-atomic-element e-flexbox-base e-default-div e-60375da\" data-id=\"92b8a49\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"92b8a49\">\n    \t\t\t<p class=\"e-5a92107-cec4b2e norevia-faq-intro e-paragraph-base e-default-p\" data-interaction-id=\"5a92107\">Encuentra respuestas a las preguntas m\u00e1s habituales sobre tus compras en NOREVIA.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-27ff0d7 e-con e-atomic-element e-flexbox-base e-default-div e-27ff0d7-e2b9afc\" data-id=\"27ff0d7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"27ff0d7\">\n    <div class=\"elementor-element elementor-element-d0abb78 e-con e-atomic-element e-accordion-base  e-d0abb78-6173b2a\" data-id=\"d0abb78\" data-element_type=\"e-accordion\" data-e-type=\"e-accordion\" data-interaction-id=\"d0abb78\">\n    <details class=\"elementor-element elementor-element-693586c e-con e-atomic-element e-accordion-item-base\" data-id=\"693586c\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"693586c\"  name=\"d0abb78\">\n    <summary class=\"elementor-element elementor-element-629f887 e-con e-atomic-element e-accordion-item-header-base  e-629f887-56a9fc7\" data-id=\"629f887\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"629f887\">\n    <span class=\"elementor-element elementor-element-50a66e6 e-con e-atomic-element e-accordion-item-title-base\" data-id=\"50a66e6\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"50a66e6\">\n    \t\t\t<span class=\"e-1857ed7-f29115c e-paragraph-base e-default-span\" data-interaction-id=\"1857ed7\">\ud83d\uded2 \u00bfC\u00f3mo puedo realizar un pedido?<br><\/span>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-dde8922 e-con e-atomic-element e-accordion-item-icon-base\" data-id=\"dde8922\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"dde8922\" aria-hidden=\"true\">\n    \t\t\t<div class=\"e-f7e6371-99d0949 e-svg-base e-default-div\" data-interaction-id=\"f7e6371\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-87e867a e-con e-atomic-element e-accordion-item-content-base  e-87e867a-069c523\" data-id=\"87e867a\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"87e867a\">\n    \t\t\t<p class=\"e-919afa2-62ba7c5 e-paragraph-base e-default-p\" data-interaction-id=\"919afa2\">Para realizar un pedido en NOREVIA, elige el producto que deseas comprar, a\u00f1\u00e1delo al carrito y sigue los pasos para completar tu compra. Una vez confirmado el pedido, recibir\u00e1s un correo electr\u00f3nico con los detalles de tu compra.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-84e4766 e-con e-atomic-element e-accordion-item-base\" data-id=\"84e4766\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"84e4766\"  name=\"d0abb78\">\n    <summary class=\"elementor-element elementor-element-24909c4 e-con e-atomic-element e-accordion-item-header-base  e-24909c4-0c80c8c\" data-id=\"24909c4\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"24909c4\">\n    <span class=\"elementor-element elementor-element-72cfb39 e-con e-atomic-element e-accordion-item-title-base\" data-id=\"72cfb39\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"72cfb39\">\n    \t\t\t<span class=\"e-6f61ec0-80193ff e-paragraph-base e-default-span\" data-interaction-id=\"6f61ec0\">\ud83d\ude9a \u00bfCu\u00e1nto tarda en llegar mi pedido?<\/span>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-d01b479 e-con e-atomic-element e-accordion-item-icon-base\" data-id=\"d01b479\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"d01b479\" aria-hidden=\"true\">\n    \t\t\t<div class=\"e-27b106e-7c27063 e-svg-base e-default-div\" data-interaction-id=\"27b106e\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-58ff58c e-con e-atomic-element e-accordion-item-content-base  e-58ff58c-8210402\" data-id=\"58ff58c\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"58ff58c\">\n    \t\t\t<p class=\"e-1dc1618-2267573 e-paragraph-base e-default-p\" data-interaction-id=\"1dc1618\">El plazo de entrega depende del producto y de la direcci\u00f3n de env\u00edo. Podr\u00e1s consultar la informaci\u00f3n disponible sobre el env\u00edo antes de confirmar tu pedido<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-d0c67f4 e-con e-atomic-element e-accordion-item-base  e-d0c67f4-c488ab1\" data-id=\"d0c67f4\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"d0c67f4\"  name=\"d0abb78\">\n    <summary class=\"elementor-element elementor-element-06119ed e-con e-atomic-element e-accordion-item-header-base\" data-id=\"06119ed\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"06119ed\">\n    <span class=\"elementor-element elementor-element-dc7dc62 e-con e-atomic-element e-accordion-item-title-base\" data-id=\"dc7dc62\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"dc7dc62\">\n    \t\t\t<span class=\"e-21d71ed-3fb190e e-paragraph-base e-default-span\" data-interaction-id=\"21d71ed\">\ud83d\udcb3 \u00bfCu\u00e1les son los m\u00e9todos de pago disponibles?<\/span>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-36faf5f e-con e-atomic-element e-accordion-item-icon-base\" data-id=\"36faf5f\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"36faf5f\" aria-hidden=\"true\">\n    \t\t\t<div class=\"e-49b54e6-91c1838 e-svg-base e-default-div\" data-interaction-id=\"49b54e6\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-4083e8f e-con e-atomic-element e-accordion-item-content-base  e-4083e8f-796fcbf\" data-id=\"4083e8f\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"4083e8f\">\n    \t\t\t<p class=\"e-paragraph-base e-default-p\" data-interaction-id=\"00c6e9d\">En NOREVIA puedes pagar de forma segura utilizando los m\u00e9todos de pago disponibles al finalizar tu compra. Podr\u00e1s consultar las opciones de pago antes de confirmar tu pedido.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n<details class=\"elementor-element elementor-element-dfbebe8 e-con e-atomic-element e-accordion-item-base  e-dfbebe8-f8a8665\" data-id=\"dfbebe8\" data-element_type=\"e-accordion-item\" data-e-type=\"e-accordion-item\" data-interaction-id=\"dfbebe8\"  name=\"d0abb78\">\n    <summary class=\"elementor-element elementor-element-f58d14f e-con e-atomic-element e-accordion-item-header-base  e-f58d14f-9ef0725\" data-id=\"f58d14f\" data-element_type=\"e-accordion-item-header\" data-e-type=\"e-accordion-item-header\" data-interaction-id=\"f58d14f\">\n    <span class=\"elementor-element elementor-element-67699de e-con e-atomic-element e-accordion-item-title-base\" data-id=\"67699de\" data-element_type=\"e-accordion-item-title\" data-e-type=\"e-accordion-item-title\" data-interaction-id=\"67699de\">\n    \t\t\t<span class=\"e-paragraph-base e-default-span\" data-interaction-id=\"f3f4b66\">\ud83d\udce6 \u00bfPuedo devolver un producto?<\/span>\n\t\t\n<\/span>\n<div class=\"elementor-element elementor-element-bfe9419 e-con e-atomic-element e-accordion-item-icon-base\" data-id=\"bfe9419\" data-element_type=\"e-accordion-item-icon\" data-e-type=\"e-accordion-item-icon\" data-interaction-id=\"bfe9419\" aria-hidden=\"true\">\n    \t\t\t<div class=\"e-18979de-7322854 e-svg-base e-default-div\" data-interaction-id=\"18979de\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width: 100%; height: 100%; overflow: unset;\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.46967 9.21967C5.76256 8.92678 6.23744 8.92678 6.53033 9.21967L12 14.6893L17.4697 9.21967C17.7626 8.92678 18.2374 8.92678 18.5303 9.21967C18.8232 9.51256 18.8232 9.98744 18.5303 10.2803L12.5303 16.2803C12.2374 16.5732 11.7626 16.5732 11.4697 16.2803L5.46967 10.2803C5.17678 9.98744 5.17678 9.51256 5.46967 9.21967Z\" fill=\"currentColor\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/summary>\n<div class=\"elementor-element elementor-element-14148d7 e-con e-atomic-element e-accordion-item-content-base  e-14148d7-e9a9d80\" data-id=\"14148d7\" data-element_type=\"e-accordion-item-content\" data-e-type=\"e-accordion-item-content\" data-interaction-id=\"14148d7\">\n    \t\t\t<p class=\"e-a1a875d-fdf349c e-paragraph-base e-default-p\" data-interaction-id=\"a1a875d\">S\u00ed, en NOREVIA puedes solicitar la devoluci\u00f3n de un producto dentro de los 14 d\u00edas naturales posteriores a su recepci\u00f3n, de acuerdo con las condiciones de devoluci\u00f3n aplicables.Para solicitar una devoluci\u00f3n, ponte en contacto con nuestro equipo a trav\u00e9s de la p\u00e1gina de Contacto. Te indicaremos los pasos a seguir.<\/p>\n\t\t\n<\/div>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-3a89a99 e-con e-atomic-element e-flexbox-base e-default-div e-cb7cc14\" data-id=\"3a89a99\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3a89a99\">\n    \t\t<div class=\"elementor-element elementor-element-fa106b0 elementor-widget elementor-widget-html\" data-id=\"fa106b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n<style>\r\n\/* NOREVIA - Assistance FAQ *\/\r\n\r\n.norevia-help {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 24px;\r\n  padding: 30px;\r\n  border-radius: 16px;\r\n  box-sizing: border-box;\r\n  overflow: hidden;\r\n\r\n  background:\r\n    linear-gradient(\r\n      90deg,\r\n      rgba(255,255,255,0.96) 0%,\r\n      rgba(255,255,255,0.75) 45%,\r\n      rgba(255,255,255,0.05) 100%\r\n    ),\r\n    url(\"https:\/\/kkppnn.shop\/wp-content\/uploads\/2026\/10\/lasn.jpg\")\r\n    center right \/ cover no-repeat;\r\n\r\n  font-family: Tahoma, Arial, sans-serif;\r\n}\r\n\r\n.norevia-help-icon {\r\n  width: 65px;\r\n  height: 65px;\r\n  flex-shrink: 0;\r\n  display: grid;\r\n  place-items: center;\r\n  border-radius: 50%;\r\n  background: #ffe0e7;\r\n  color: #ed1745;\r\n}\r\n\r\n.norevia-help-text {\r\n  flex: 1;\r\n  min-width: 0;\r\n}\r\n\r\n.norevia-help-text h3 {\r\n  margin: 0 0 8px;\r\n  color: #171717;\r\n  font-family: Tahoma, Arial, sans-serif;\r\n  font-size: 24px;\r\n  font-weight: 700;\r\n  line-height: 1.3;\r\n}\r\n\r\n.norevia-help-text p {\r\n  margin: 0 0 18px;\r\n  color: #444444;\r\n  font-family: Tahoma, Arial, sans-serif;\r\n  font-size: 17px;\r\n  font-weight: 600;\r\n  line-height: 1.6;\r\n  max-width: 460px;\r\n}\r\n\r\n.norevia-help-button {\r\n  display: inline-block;\r\n  padding: 12px 26px;\r\n  border-radius: 30px;\r\n  background: #F47B88;\r\n  color: #ffffff !important;\r\n  font-family: Tahoma, Arial, sans-serif;\r\n  font-size: 16px;\r\n  font-weight: 600;\r\n  text-decoration: none !important;\r\n  transition: background 0.2s ease;\r\n}\r\n\r\n.norevia-help-button:hover {\r\n  background: #E96B79;\r\n  color: #ffffff !important;\r\n}\r\n\r\n@media (max-width: 600px) {\r\n  .norevia-help {\r\n    padding: 22px;\r\n    gap: 14px;\r\n    align-items: flex-start;\r\n\r\n    background:\r\n      linear-gradient(\r\n        90deg,\r\n        rgba(255,255,255,0.94),\r\n        rgba(255,255,255,0.72)\r\n      ),\r\n      url(\"https:\/\/kkppnn.shop\/wp-content\/uploads\/2026\/10\/lasn.jpg\")\r\n      center right \/ cover no-repeat;\r\n  }\r\n\r\n  .norevia-help-icon {\r\n    width: 48px;\r\n    height: 48px;\r\n  }\r\n\r\n  .norevia-help-icon svg {\r\n    width: 26px;\r\n    height: 26px;\r\n  }\r\n\r\n  .norevia-help-text h3 {\r\n    font-size: 20px;\r\n  }\r\n\r\n  .norevia-help-text p {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .norevia-help-button {\r\n    font-size: 16px;\r\n    padding: 11px 20px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"norevia-help\">\r\n\r\n  <div class=\"norevia-help-icon\">\r\n    <svg width=\"32\" height=\"32\"\r\n         viewbox=\"0 0 24 24\"\r\n         fill=\"none\"\r\n         stroke=\"currentColor\"\r\n         stroke-width=\"1.8\"\r\n         stroke-linecap=\"round\"\r\n         stroke-linejoin=\"round\"\r\n         aria-hidden=\"true\">\r\n      <path d=\"M3 14v-3a9 9 0 0 1 18 0v3\"\/>\r\n      <rect x=\"2\" y=\"13\" width=\"4\" height=\"7\" rx=\"2\"\/>\r\n      <rect x=\"18\" y=\"13\" width=\"4\" height=\"7\" rx=\"2\"\/>\r\n      <path d=\"M20 20c0 2-3 3-6 3h-2\"\/>\r\n    <\/svg>\r\n  <\/div>\r\n\r\n  <div class=\"norevia-help-text\">\r\n    <h3>\u00bfNecesitas m\u00e1s ayuda?<\/h3>\r\n\r\n    <p>Si no encuentras la respuesta que buscas, nuestro equipo est\u00e1 aqu\u00ed para ayudarte.<\/p>\r\n\r\n    <a class=\"norevia-help-button\"\r\n       href=\"https:\/\/kkppnn.shop\/fr\/contact\/\">\r\n      Cont\u00e1ctanos \u2192\r\n    <\/a>\r\n  <\/div>\r\n\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Encuentra respuestas a las preguntas m\u00e1s habituales sobre tus compras en NOREVIA. \ud83d\uded2 \u00bfC\u00f3mo puedo realizar un pedido? Para realizar un pedido en NOREVIA, elige el producto que deseas comprar, a\u00f1\u00e1delo al carrito y sigue los pasos para completar tu compra. Una vez confirmado el pedido, recibir\u00e1s un correo electr\u00f3nico con los detalles&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1255","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/pages\/1255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/comments?post=1255"}],"version-history":[{"count":88,"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/pages\/1255\/revisions"}],"predecessor-version":[{"id":1477,"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/pages\/1255\/revisions\/1477"}],"wp:attachment":[{"href":"https:\/\/kkppnn.shop\/fr\/wp-json\/wp\/v2\/media?parent=1255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}